Delete your NIDD account

Last updated: October 3, 2026

This page explains how to delete your account in the NIDD padel app, published by NIDD (Muscat, Oman), and what happens to your data. العربية

Delete your account in the app

  1. Open NIDD and sign in.
  2. Players: go to Profile and tap Delete account. Venue staff: go to Account and tap Delete account.
  3. Read what will be removed, tap Delete my account, then confirm.

For security, if you signed in a while ago, the app asks you to sign out and back in first. Deletion happens at once and cannot be undone.

Delete your account without the app

Email support@playnidd.com with the subject “Delete my account”. Send it from the email address on your account, or include the mobile number you sign in with. We confirm that the account is yours before we delete it, and we reply within 45 days.

When support must help first

The app does not delete an account in these three cases. Email support@playnidd.com and we will sort it out, then you can delete your account.

  • You own a venue or a brand. We hand it over first.
  • You have an agent or admin role. We remove the role first.
  • You have an upcoming booking, or owe a share on one. We settle it first.

What we delete

  • Your profile, username and profile photo
  • Your friends, blocked list and inbox
  • Messages you sent
  • Your stats, rating and activity, and ratings you gave or received
  • Your waitlist places and venue ratings
  • Your phone verification records and your sign-in account

We also release bookings you have on hold, take you out of upcoming games, call off upcoming games you host, and remove you from any venue’s staff list.

What we keep, without your name

Some records belong to venues and other players too. We keep them, but no longer linked to you:

  • Past bookings stay in the venue’s records, with your name removed.
  • Shares you paid on another person’s booking stay in that person’s payment record.
  • Past games you played stay in the other players’ history.
  • Games you created for a venue as staff stay with the venue.
  • Reports you filed stay, without your name.

Get a copy of your data

Before you delete your account, you can ask for a copy of your data. Email support@playnidd.com. We send it within 45 days.